Privacy Policy
This policy explains how LOOMETIC collects and uses personal data submitted or generated when you use its website, and how you can exercise your rights.
Who processes your data?
LOOMETIC SAS, a French simplified joint-stock company with a sole shareholder and share capital of €5,000, whose registered office is at 5 impasse Serge Gainsbourg, 31700 Blagnac, France, registered with the Toulouse Trade and Companies Register under number 109 433 524, is the controller responsible for the processing described in this policy.
For any question about your personal data or to exercise your rights: contact@loometic.com.
What data may we collect?
Depending on how you use the website, LOOMETIC may collect:
- your identification and contact details: last name, first name, business email address and telephone number where provided;
- your professional information: organisation, role, and the teams or functions concerned;
- information relating to your request: topic, situation described, intended outcome, stage of progress, deadline and message content;
- documents that you voluntarily choose to submit through the “Tell us about your situation” form;
- technical data strictly necessary for the operation and security of the website;
- traffic and technical performance statistics measured using self-hosted Matomo, with IP masking and without tracking cookies.
LOOMETIC asks you to provide only the information necessary to understand your request in free-text fields or attached documents, and to avoid submitting sensitive data or personal data relating to third parties unless necessary.
Why do we use this data?
| Processing | Purpose | Proposed legal basis | V1 retention period |
|---|---|---|---|
| “Tell us about your situation” | To receive, understand, qualify and process your request; to prepare a discussion and, where appropriate, a proposal. | Steps taken at your request prior to entering into a contract and, depending on the context, LOOMETIC’s legitimate interest in responding to professional enquiries. | Prospect: up to three years from the individual’s last contact, unless a contractual relationship or legal obligation warrants a different retention period. |
| General contact | To respond to general, partnership, administrative, press/media or supplier enquiries. | Legitimate interest in managing professional communications; pre-contractual steps where the request relates to a prospective contractual relationship. | Up to three years from the last contact for a prospect relationship; a period appropriate to the nature of the communication in other cases. |
| Documents submitted | To understand and process the request to which the document relates. | The same legal basis as the relevant request. | Retained with the request for the time required to process it; where a contract is entered into, for the periods applicable to the client file. Operational retention period to be formalised before launch. |
| Security and technical logs | To ensure operation and security, and to prevent and analyse incidents. | LOOMETIC’s legitimate interest in securing its systems and website. | Technical retention period to be defined according to the final hosting configuration. |
| Audience measurement | To understand page consultations and technical performance and improve website usability and content, without marketing profiling. | LOOMETIC’s legitimate interest in improving its website; the consent exemption for trackers is subject to the applicable conditions. | Raw data: 180 days; detailed reports: 24 months; weekly deletion. Basic numeric metrics may be retained for historical comparisons. |
Documents submitted
Submitting a document is optional. Documents submitted are used solely to understand and process the request to which they relate, unless you are subsequently informed of another purpose.
Access is restricted to authorised persons and service providers who need it to process the request. LOOMETIC implements appropriate technical and organisational measures to preserve their confidentiality, integrity and availability.
Before submitting a document, please make sure that you are authorised to provide it and any personal data it contains.
Who may access the data?
Data is accessible only to authorised persons within LOOMETIC and, to the extent necessary for their duties, to technical service providers acting on its behalf.
OVH SAS hosts the website and its self-hosted Matomo instance. Access to audience statistics is restricted to persons authorised by LOOMETIC. These statistics are not sent to a Matomo Cloud account.
LOOMETIC does not sell personal data collected through its website.
Where is the data processed?
Where possible and appropriate, LOOMETIC favours solutions that enable data to be hosted and processed within the European Union.
If a service provider were to involve the transfer of personal data outside the European Economic Area, LOOMETIC would first verify that a GDPR-compliant transfer mechanism is in place and would inform the individuals concerned where required.
Audience measurement and trackers
LOOMETIC uses Matomo, hosted on its OVHcloud hosting, to produce audience and technical performance statistics for the French and English website. Tracking cookies are disabled, IP addresses are masked, and the referrer is limited to its domain. No user ID or form content is sent by the tracking code.
Matomo’s CNIL restriction mode is enabled. This use is limited to website audience measurement, without cross-site tracking, advertising profiling or combination with customer data.
You can opt out at any time through the audience measurement preferences in the Cookie Policy, also accessible from the footer.
How do we protect the data?
LOOMETIC implements technical and organisational measures appropriate to the risks, particularly for access control, confidentiality, backups, secure communications and service-provider management. These measures are reassessed as the website and the services offered evolve.
What are your rights?
Depending on the processing concerned and its legal basis, you may have rights of access, rectification, erasure, restriction, objection and, where the applicable conditions are met, data portability. Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights or ask a question: contact@loometic.com. LOOMETIC may request the information necessary to verify the applicant’s identity where there are reasonable doubts.
If, after contacting LOOMETIC, you believe that your rights have not been respected, you may lodge a complaint with the French Data Protection Authority (Commission nationale de l’informatique et des libertés — CNIL).
Changes to this policy
This policy may change to reflect modifications to the website, the processing carried out, the service providers used or the regulatory framework. The version published on the website will be the applicable version.